Privacy policy.

Last Updated: 5th December 2024

This Privacy Policy outlines how EXPERIENCE SYDNEY PTY LTD T/AS SYDNEY SNORKELING (ABN: 96681447101) ("we," "our," or "us") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (“Website”), you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that is necessary for us to provide our services effectively. The types of information we collect include:

1.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Payment details

  • Other information provided during inquiries or bookings

1.2 Non-Personal Information

  • Device information (e.g., browser type, operating system)

  • IP address

  • Browsing behavior on our Website (e.g., pages visited, time spent)

2. How We Collect Information

We collect personal information in the following ways:

  • Directly from you when you make a booking, submit an inquiry, or contact us.

  • Automatically through your use of our Website (e.g., cookies and analytics tools).

3. How We Use Your Information

We use your information for purposes such as:

  • Providing Services: To process bookings, communicate with you, and deliver services.

  • Customer Support: To respond to inquiries or resolve issues.

  • Marketing (with consent): To send promotional materials and updates about our services (you can opt out anytime).

  • Website Improvements: To analyze Website usage and enhance functionality.

4. Disclosure of Information

We do not sell or trade your personal information. However, we may disclose your information to:

  • Service Providers: Third parties who assist with bookings, payments, or Website maintenance.

  • Legal Obligations: Government or regulatory authorities if required by law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access. Security measures include:

  • Industry-standard encryption for online transactions.

  • Access controls to limit data access to authorized personnel only.

While we strive to secure your information, no system is completely secure. By using our Website, you acknowledge this inherent risk.

6. Cookies and Tracking Technologies

Our Website uses cookies to enhance your experience. Cookies are small files stored on your device that help us track:

  • User preferences

  • Website traffic and analytics

You can disable cookies through your browser settings; however, some Website functionality may be affected.

7. Accessing and Correcting Your Information

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections if your information is inaccurate, incomplete, or outdated.

To make such a request, contact us at the details below. We may require verification of your identity.

8. International Data Transfers

We generally store and process your information within Australia. However, if any data needs to be transferred outside of Australia (e.g., to a third-party service provider), we will ensure that the recipient complies with Australian privacy standards.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our Website with the "Last Updated" date.

10. Complaints and Contact Information

If you have any questions, concerns, or complaints about how we handle your personal information, you can contact us at:

EXPERIENCE SYDNEY PTY LTD T/AS SYDNEY SNORKELING

  • Email: operations@sydneysnorkeling.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

By using our Website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.